⚠️ Aviso sobre o idioma
O documento legal abaixo está disponível apenas em inglês. A versão francesa é a versão juridicamente vinculante. Para dúvidas, entre em contato, respondemos em português.
Last updated: 8 October 2026
The Vervox service is operated and published by:
Aimeur Yanis — Sole Trader (Entrepreneur Individuel)
SIRET (FR business ID): 952 509 131 00027
Address: 47 rue Vivienne, 75002 Paris, France
Phone: +33 6 70 54 62 58
Email: contact@vervox.app
VAT: Not applicable (French VAT franchise — article 293 B of the French General Tax Code) (this franchise concerns direct sales made by the Seller via the Site; for purchases made via a Store, its operator collects and remits VAT in its capacity as merchant of record — see article 7.14)
The service is accessible at: https://vervox.app (hereinafter “the Site”).
These Terms and Conditions of Sale and Use (hereinafter “T&Cs”) set out the conditions under which Aimeur Yanis provides the Vervox Service to Users, as well as the rights and obligations of the parties.
Any registration or use of the Service implies unreserved acceptance of these T&Cs.
Vervox is a service, accessible via a web application and a mobile application, that uses artificial intelligence to help content creators:
The Service uses generative artificial intelligence technologies provided by Anthropic (Claude), OpenAI (GPT) and Google (Gemini). In accordance with Regulation (EU) 2024/1689 (AI Act) article 50, the User is informed that content produced by the Service’s AI features (scripts, ideas, carousel text, Studio captions and cuts) is AI-generated. When publishing AI-generated content to audiences, the User remains responsible for disclosing AI origin as required by applicable law in their jurisdiction (notably art. 50(4) AI Act for deployers, from 2 August 2026).
The User acknowledges that AI-generated results may not be unique, and that other Users may obtain identical or substantially similar results from the Service. The User assumes full responsibility for their use of AI-generated content.
Account analysis and competitor analysis use a combination of the official platform APIs (for accounts authenticated by the User) and publicly available data. The User acknowledges that analysing a third-party account (their own or a competitor’s) through automated means is subject to the relevant platform’s Terms of Service and applicable policies. The Seller uses reasonable means to comply with these policies but makes no warranty that any platform will not change, restrict or terminate access to its data, which could interrupt or modify Service features.
The Seller makes no warranty of continued feature availability should TikTok, Instagram, YouTube, Facebook (or any other third-party platform) change their data access policies, API terms or public-data availability.
The User must be at least sixteen (16) years old to register and use the Service. By registering, the User represents that they are at least 16 years old.
This minimum age applies regardless of whether local law would permit a lower age (for example, 13 in the United Kingdom, 14 in Italy or Spain, 15 in France). For United States residents, the Seller does not knowingly collect personal data from individuals under 13 (COPPA, 15 U.S.C. §§ 6501-6506) and the 16-year threshold is deliberately stricter than COPPA.
If a parent or guardian believes their child under 16 has registered, they may contact contact@vervox.app for immediate account deletion.
To access the Service, the User must create an account by providing:
The User undertakes to provide accurate information and to keep it up to date.
The Subscription owner User may create multiple Profiles within their Workspace, without any maximum cap. Each Profile corresponds to an independent billing line (subscription item) within the Workspace’s Stripe Subscription. When creating a new Profile, the User may freely choose the Plan applicable to that Profile (Creator, Pro or Business), independently of the Plans of the other Profiles in the Workspace.
The rate applicable to each Profile follows the terms of article 7.2:
Periodicity constraint: all Profiles in a Workspace share the same billing periodicity (monthly or yearly), set at first subscription. To change a Profile’s periodicity, the User must change the periodicity of the entire Workspace (see article 7.3).
Each Profile has its own data (profiling, content, analyses, statistics) and can be linked to a separate third-party platform account. Profiles do not have their own login credentials; only the Workspace owner can access and manage them. Deleting a Profile results in the permanent deletion of its associated data; it gives rise to no refund and no Stripe Accounting Credit: the Profile’s seat remains paid until the end of the current billing period and can be taken back free of charge until then (see article 7.2). The multi-Profile management and per-seat billing described in this article concern Subscriptions taken out via the Site (Stripe); purchases made via the Mobile application are governed by article 7.14.
The User is responsible for keeping their login credentials confidential. Any use of the account is deemed to have been carried out by the User. In the event of unauthorised use, the User must immediately inform the Seller. The licence granted under article 12.1 is personal and non-transferable; sharing the account with other individuals is strictly prohibited.
Upon registration, the User is invited to fill in profiling information (type of content desired, target audience, preferred topics) in order to personalise Service results.
The User acknowledges that the relevance of generated scripts and ideas depends directly on the accuracy of the information they provide during onboarding. Vervox cannot be held responsible if the generated content does not meet the User’s expectations due to incomplete, incorrect or unsuitable profiling information.
The Service is accessible through the following three subscription Plans, to be chosen at checkout. Prices shown are reference EUR prices; USD and BRL prices are available at checkout for Users in other regions and may vary slightly due to currency rounding:
| Plan | Monthly price | Yearly price | Profiles included | Credits / month |
|---|---|---|---|---|
| Creator | €19.00 incl. taxes | €132.00 incl. taxes | 1 (unlimited at plan rate) | 80 |
| Pro | €39.00 incl. taxes | €276.00 incl. taxes | 1 (unlimited at plan rate) | 250 |
| Business | €79.00 incl. taxes | €564.00 incl. taxes | 1 (unlimited at plan rate) | 550 |
Prices are shown in euros, all taxes included (VAT not applicable pursuant to article 293 B of the French General Tax Code). The rates in this article apply to direct purchases via the Site; for a Subscription taken out via the Mobile application, the price displayed in the Application at the time of purchase prevails (see article 7.14). Monthly and yearly prices above are per Profile (the first Profile is included in the base price; each additional Profile is billed at the same unit rate — see article 7.2). No Plan imposes a maximum cap on the number of Profiles.
Yearly billing is paid in a single transaction for twelve (12) consecutive months and offers a discount compared to the equivalent monthly billing. Features, monthly quotas and Credit allocation depend on the Plan subscribed (see table in article 7.9).
Subscribers who took out the Pro Plan in yearly format before 4 May 2026, during the Service's Beta phase, benefit from the Founder Beta Offer: a preferential price of €67.00 incl. taxes for the first year of Subscription, then €97.00 incl. taxes/year for subsequent renewals, in lieu of the standard Pro yearly price of €276.00 incl. taxes set out in article 7.1.
This Founder Beta Offer:
Other characteristics of the Pro Plan (Profiles included, Credit allocation, quotas, features) are identical for Subscribers under the Founder Beta Offer and the standard pricing.
Each additional Profile created within the Workspace is billed according to the Plan chosen by the User at the time the Profile is created, at the Subscription’s periodicity (monthly or yearly, identical for all Profiles in the Workspace). Unit rates per Profile:
Per-Profile Plan choice: the User may compose their Workspace with Profiles at different Plans (e.g., one Pro Profile and one Creator Profile in the same Workspace). By default, when creating a new Profile, the rate applied is that of the Plan already in force in the Workspace (preserving any grandfathered / founder rates attached to existing Profiles).
Billing for the additional Profile is immediate and prorated based on the remaining period of the current billing cycle. No Plan imposes a maximum cap on the number of Profiles that can be created. For the current Credit cycle, the Profile receives a Credit allocation prorated to the remaining duration of that cycle (article 7.5).
Deleting a Profile: the deleted Profile’s seat is no longer billed from the next renewal. The current period, already paid, is neither refunded nor credited (no Stripe Accounting Credit), subject to the Consumer User’s right of withdrawal (article 8). Until the end of that period, the seat remains available: a Profile created on the same Plan and with the same periodicity takes it back without being billed, with the monthly Credits the deleted Profile had left (or the new Credit cycle’s allocation, if that cycle has started in the meantime). Credits purchased as Top-ups on the deleted Profile are lost.
Upgrade (Creator → Pro, Pro → Business, Creator → Business): the User may upgrade at any time from their personal dashboard. The change takes effect immediately and applies to all Profiles in the Workspace: the unit rate applicable to each Profile switches to the new Plan’s rate. For example, a Pro Workspace with 3 Profiles (3 × €39 = €117/month) upgrading to Business will pay 3 × €79 = €237/month from the next renewal. A pro-rata is calculated to credit the unused period of the previous Plan (for each Profile) and immediately bill the difference at the higher Plan’s rate. Unused AI Credits from the previous Plan are kept; once the difference is paid, the allocation gap between the two Plans is added, prorated to the remaining duration of the current Credit cycle.
Downgrade (Business → Pro, Pro → Creator, Business → Creator): downgrades take effect at the end of the current billing period, to preserve the full features paid for. Upon downgrade, the unit rate applicable to each Profile in the Workspace switches to the new Plan’s rate: for example, a Pro Workspace with 3 Profiles (3 × €39 = €117/month) downgrading to Creator will pay 3 × €19 = €57/month from the next renewal. Features specific to the higher Plan (carousels, Studio, advanced audit, etc., per the table in article 7.9) cease to be accessible upon downgrade. Existing Profiles are preserved without data loss.
Changing the Plan of a single Profile: from Settings (My Profiles), the User can change the Plan of a Profile that has its own seat, without changing the other Profiles. An upgrade takes effect immediately: the prorated price difference for the remaining period is billed immediately, and the Credit allocation gap between the two Plans is added to the Profile, prorated to the remaining duration of the current Credit cycle. A downgrade takes effect at the next renewal: nothing is billed or refunded, the Profile keeps the Plan paid for, its features and its Credit allocation until the end of the current period, and is then billed at the new Plan’s rate. Until that date, the downgrade can be cancelled free of charge. The Profile carrying the Workspace’s Plan changes Plan with the Workspace (above).
Periodicity change (monthly ↔ yearly): switching from a monthly to a yearly subscription is available as a self-service action at any time, except while a Plan downgrade (of the Workspace or of a Profile) is pending: it must first be cancelled or have taken effect. A pro-rata is calculated to credit the unused monthly period and bill the new yearly period. Switching from yearly to monthly is not available as a self-service action; the User can contact support at contact@vervox.app.
Upon registration, the User may benefit from limited free access to the Service, allowing them to discover the main features before subscribing to a Plan. Free access includes notably the account analysis (limited to one (1) analysis per 30 days) and a reduced number of AI generations within a trial Credit envelope.
Access to the full feature set (Studio, carousels, recurring analyses, extended quotas) requires a subscription to one of the three Plans (Creator, Pro or Business) according to the User’s needs. Free access is provided without commitment and may be modified, restricted or withdrawn at any time by the Seller.
Each Plan includes a monthly allocation of Credits per Profile, the consumption unit for the Service’s artificial intelligence features. Each Profile has its own independent allocation; Credits are not pooled across Profiles and not transferable from one Profile to another. The total Credit allowance of a Workspace equals the per-Profile allocation multiplied by the number of active Profiles (e.g. on the Pro Plan, a 3-Profile Workspace has 3 × 250 = 750 Credits/month, non-pooled).
The allocation is automatically credited at the start of each month (whether the Subscription is monthly or yearly) and expires at the end of the month; unused Credits do not roll over to the following month.
A Profile added mid-cycle receives an allocation prorated to the remaining duration of the Workspace’s Credit cycle; a Profile taking back a free seat receives the monthly Credits the deleted Profile had left (article 7.2). On an upgrade, the allocation gap is added pro rata; on a downgrade, the allocation remains that of the Plan paid for until renewal (article 7.3).
Credits are a unit for measuring use of the Service and have no monetary value: they are not refundable, not exchangeable or convertible into money or into a Stripe Accounting Credit, and not transferable, subject to article 8.3 and to any mandatory provisions applicable to the Consumer User.
The consumption schedule is as follows (subject to change under the conditions of article 7.8):
When the monthly allocation is exhausted, the User may either wait for automatic renewal at the next cycle, purchase a Top-up under the conditions of article 7.6, or upgrade to a higher Plan (article 7.3).
The User may, at any time during a billing cycle, purchase a Top-up of additional Credits independently from their Plan, from the Subscription management interface. Each Top-up is tied to the Profile from which the purchase is initiated: the Credits acquired are credited to that Profile’s allocation and are not transferable to any other Profile in the Workspace.
Reference price: 100 Credits = €9.99 incl. taxes, also available in packs of 200, 300, 500 and 1,000 Credits (i.e. €0.0999 incl. taxes per Credit). Top-up amount is billed immediately by card via Stripe and the Credits are available instantly upon payment confirmation. USD and BRL equivalents are shown at checkout for Users in other regions. This price applies to direct purchases via the Site; for a Top-up purchased via the Mobile application (In-App Purchase), the price is the one displayed in the Application at the time of purchase (see article 7.14).
Validity: Top-up Credits are valid until the end of the billing cycle in progress at the time of purchase. They are consumed in priority after the Plan’s monthly allocation, on the relevant Profile. Top-up Credits unused at the end of the cycle are permanently lost, without refund (subject to the statutory warranty of conformity, article 10), in line with the consumable digital nature of the Credits.
Express consent to immediate performance: when purchasing a Top-up, the User must expressly confirm, via a dedicated checkbox separate from acceptance of these T&Cs, that they request immediate supply of the Credits and acknowledge losing their right of withdrawal within the meaning of Directive 2011/83/EU article 16(m) and article L221-28, 13° of the French Consumer Code, from the moment payment is confirmed and Credits are made available on their account. A written confirmation of this consent is sent to the User’s email address after payment, on a durable medium.
Refund: given the express consent to immediate performance referred to above and the consumable, digital nature of the Credits, no Top-up refund will be made after payment confirmation, save for any mandatory protection applicable to the Consumer User and subject to article 8.3 (withdrawal from the Subscription).
Payment is made by card via the secure Stripe platform. Payment is due immediately upon Subscription, addition of a seat and purchase of a Top-up; for an upgrade or a switch to yearly billing, on the date the change takes effect. This article concerns direct purchases via the Site; In-App Purchases made via a Store are paid in accordance with the latter’s terms (see article 7.14).
The Seller reserves the right to change pricing (Plans, additional seats, Top-ups) and the Credit consumption schedule at any time. New pricing and schedules will apply to new subscriptions and to renewals after the change. The User will be notified by email prior to material changes applying to their Subscription, under the conditions set out in article 19.
In addition to the Credit allocation described in article 7.5, each Plan includes the following usage quotas, applied per Profile and reset at every monthly cycle (30 days):
| Feature | Creator | Pro | Business |
|---|---|---|---|
| Script generation | Included (consumes Credits) | Included (consumes Credits) | Included (consumes Credits) |
| Idea generation | Included (consumes Credits) | Included (consumes Credits) | Included (consumes Credits) |
| Carousel creation | Not included | Included (consumes Credits) | Included (consumes Credits) |
| Studio (video editing) | Not included | Included (consumes Credits) | Included (consumes Credits) |
| Multi-platform publishing | Included | Included | Included |
| Metrics tracking | Included | Included | Included |
| Video analyses / month | 50 | 100 | 250 |
| Competitor analyses / month | 2 | 10 | 25 |
| Account audits / month | 1 | 4 | 8 |
| Trend benchmarks / month | Not included | 1 | 2 |
| Priority support | Not included | Included | Included |
| 1:1 onboarding | Not included | Not included | Included |
| Early access to new features | Not included | Not included | Included |
Important: the quotas in the table above are applied per Profile and are distinct from the AI Credit allocation described in article 7.5. Using an analytics feature (videos, competitors, audits, benchmarks) does not consume AI Credits but decrements the corresponding monthly quota for the relevant Profile. A Workspace with multiple Profiles has a cumulative quota equal to the indicated quota multiplied by the number of active Profiles, but these quotas are not pooled across Profiles.
The Seller reserves the right to change these quotas at any time under the conditions of article 7.8. The User will be informed of any substantial change by email at least fifteen (15) days in advance.
Fair use policy: use of the Service is subject to reasonable and personal use. Automated requests (bots, scripts, unauthorised API use) or account sharing are prohibited and may result in immediate account suspension in accordance with article 9.3 and article 13 (Acceptable Use Policy).
7.10.1 — A Stripe Accounting Credit prorated to the unused portion of the Subscription period is automatically applied to the User’s Stripe account balance, in particular in the following cases:
No Stripe Accounting Credit is applied when a Profile is deleted or when a Plan is downgraded (articles 7.2 and 7.3).
This Stripe Accounting Credit is strictly distinct from the AI Credits described in articles 7.5 and 7.6: it is a monetary accounting credit and not a consumption unit for AI features. No bank transfer, card refund or cash payment will be made in this regard, unless otherwise required by mandatory provisions applicable to the Consumer User.
7.10.2 — Stripe Accounting Credits are automatically deducted from subsequent Subscription invoices issued by the Service (renewal, addition of a seat, upgrade, switch to yearly billing, etc.), up to their amount and until used up. They do not apply to the purchase of a Top-up. They remain valid as long as the User’s Subscription is active.
7.10.3 — Upon Subscription cancellation, unused Stripe Accounting Credits are permanently lost on the effective Subscription end date. No refund is owed for remaining credits, unless otherwise required by mandatory provisions applicable to the Consumer User.
For Professional Users, any sum unpaid on the due date will automatically bear interest at the rate applied by the European Central Bank to its most recent main refinancing operation, increased by ten (10) percentage points, plus a fixed recovery indemnity of forty euros (€40), in accordance with article L441-10 of the French Code de commerce. Additional recovery costs may be claimed if justified.
In the event of non-payment or failure of automatic renewal (card expired, insufficient funds, 3D-Secure validation not completed), access to the Service is immediately suspended and the User’s Plan is reverted to free access, without prior notice. The Stripe payment platform then automatically performs several retry attempts on the registered payment card over a period of approximately three (3) weeks, during which the User is notified by email of each failure and invited to update their payment method via a secure link provided in those emails.
Recovery during the retry period: if payment is recovered (payment method updated or a retry succeeds) during this period, access to the Service is immediately restored to the original Plan, and a Stripe Accounting Credit prorated to the duration of the access suspension is automatically credited to the User’s Stripe account balance, under the conditions of article 7.10.
No recovery: if no recovery occurs by the end of the retry period, the Subscription is terminated as of right without further notice and the unpaid invoice for the unsettled cycle is voided by the Seller as a commercial gesture. No residual debt is owed by the User. Any subsequent resumption of use of the Service will require a new Subscription at the price in force at the date of subscription.
The User undertakes to contact contact@vervox.app before initiating a chargeback through their bank. A chargeback initiated without prior contact, or after the Service has been used or Credits (monthly allocation or Top-up) have been consumed, constitutes a breach of these T&Cs, unless it concerns sums that the Seller must refund following a duly exercised withdrawal and has not yet refunded (article 8). This article does not deprive the Consumer User of their right of withdrawal (article 8), which is exercised under the conditions of article 8.3.
Except where the right of withdrawal has been duly exercised and the sums concerned have not yet been refunded (article 8), the Seller reserves the right to contest any chargeback with evidence of Service use (login logs, feature usage timestamps, Credit consumption traces), to permanently suspend the User’s account, and to recover the disputed amount, plus, for Professional Users, any bank fees and legal costs incurred.
The present articles 7.10 to 7.13 concern direct purchases made via the Site (Stripe payment). For In-App Purchases made via a Store, billing, refunds and dispute handling are managed by the Store operator, under the conditions of article 7.14.
The Service is also accessible via a Mobile application distributed by the app stores (the Apple App Store, operated by Apple; and, where applicable, the Google Play Store, operated by Google) — hereinafter the “Store”. Purchases made within the Mobile application (“In-App Purchases”) are subject to the following specific rules, which prevail over articles 7.1 to 7.13 for that channel only.
7.14.1 Seller (“merchant of record”). Any In-App Purchase is concluded with, and processed by, the operator of the relevant Store (for the Apple App Store: Apple Distribution International Ltd. or the applicable Apple entity depending on the region) acting as merchant of record. The Application remains published by the Seller, but the sale of the Subscription or Top-up is made by the Store. The transaction is governed by the Store’s terms (notably the Apple Media Services Terms and Conditions and the applicable end-user licence agreement), in addition to these T&Cs, which govern the use of the Service.
7.14.2 Products offered. Via the Mobile application, only the Creator Plan (monthly or yearly format) and Credit Top-ups are offered as In-App Purchases. The creation of additional Profiles, the per-Profile choice of Plans and upgrades to the Pro and Business Plans (articles 7.1 to 7.3) are carried out exclusively via the Site.
7.14.3 Price. The price applicable to an In-App Purchase is the one displayed in the Application at the time of purchase. It is set according to the Store’s pricing grid (taxes and currency conversions included) and may differ from the prices stated in articles 7.1 and 7.6 (applicable to direct purchases via the Site). The price displayed at the time of purchase prevails for this channel.
7.14.4 Taxes. VAT and any other tax applicable to an In-App Purchase are calculated, collected and remitted by the Store operator in its capacity as merchant of record. The VAT franchise referred to in article 1 (article 293 B of the French General Tax Code) concerns only direct sales made by the Seller via the Site.
7.14.5 Right of withdrawal and refunds. As the Store operator is the seller of the In-App Purchase, the exercise of any right of withdrawal and the handling of refund requests fall under its policy and the purchase flow it implements, in accordance with applicable law. Any request for a refund of an In-App Purchase must be addressed to the Store (for the Apple App Store: to Apple), and not to the Seller. The waiver of the right of withdrawal referred to in article 7.6 (Top-ups) and the withdrawal terms of article 8 concern direct purchases via the Site. This article is without prejudice to the statutory warranty of conformity owed by the Seller in respect of the Service (article 10).
7.14.6 Management and cancellation. A Subscription taken out via the Store is managed and cancelled from the Store account settings on the device (on iOS: Settings → [Apple Account] → Subscriptions), and not via the Stripe portal referred to in article 9.2.
7.14.7 A single billing channel. In order to avoid double billing, a User who already holds an active Subscription via one channel (Site/Stripe or Store) manages that Subscription on that same channel; the Application does not open a second concurrent channel.
7.14.8 Credits and Top-ups. Credits acquired through a Top-up made as an In-App Purchase are credited to the relevant Profile under the conditions of article 7.6 (validity, order of consumption, non-transferability between Profiles). Given their immediate supply and consumable nature, they are not refundable, subject to the Store’s policy and to applicable mandatory provisions.
Under applicable EU consumer law (Directive 2011/83/EU on consumer rights, as transposed in national law — in France, article L221-18 of the Consumer Code), the Consumer User has a fourteen (14) day period from the date of their Subscription via the Site to exercise their right of withdrawal, without having to give reasons or pay penalties. This period runs from the Subscription (conclusion of the contract); it does not start again when the Subscription is tacitly renewed (article 9.1). Any new Subscription taken out after a previous Subscription has ended starts a new period.
United Kingdom: Consumer Users based in the UK benefit from an equivalent 14-day cooling-off period under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For In-App Purchases made via a Store, the Store operator, as merchant of record, handles the right of withdrawal and refunds (see article 7.14.5).
Access to the Service begins as soon as payment is confirmed. For the Subscription, the Consumer User is not asked to waive their right of withdrawal: this right remains in full during the fourteen (14) day period of article 8.1, even if they have started using the Service or consumed Credits from their Plan’s allocation.
Only Credit Top-ups involve an express request for immediate supply and a waiver of the right of withdrawal, collected through a dedicated checkbox when they are purchased, under the conditions of article 7.6.
To exercise their right of withdrawal, the Consumer User informs the Seller of their decision, before the fourteen (14) day period expires, by means of any unequivocal statement, in particular by email to contact@vervox.app or by post to the address given in article 1. They may, but are not required to, use the model withdrawal form set out in the annex to these T&Cs. The Seller acknowledges receipt of the request on a durable medium (email).
The Consumer User may also exercise their right of withdrawal online, from their account on the Site (Settings, “Plan & Usage” card, “Withdraw from contract here” function or its equivalent in the language of the interface, available throughout the withdrawal period; after the account is deleted, withdrawal is made by email or by post, article 17.3). If they use this online function, the Seller sends them without delay an acknowledgement of receipt of the withdrawal on a durable medium (by email), including its content and the date and time of its submission.
The Seller refunds all sums paid for the Subscription (including, where applicable, those for additional Profiles added and Plan changes made during that period), free of charge and without any deduction for use of the Service, no later than fourteen (14) days after receipt of the request, using the payment method used at the time of Subscription, unless the User expressly agrees to another method. Withdrawal ends the Subscription: the Workspace returns to free access (article 7.4).
Withdrawal from the Subscription also ends the Credit Top-ups purchased for it: Top-up Credits not yet consumed on the date of withdrawal are refunded pro rata to their price; those already consumed are not (article 7.6).
Outside the 14-day withdrawal period described in articles 8.1 to 8.3, and subject to articles 15 (force majeure) and 19.1 (substantial modifications), Subscriptions are non-refundable for the period already commenced. Cancellation takes effect at the end of the current billing period (article 9.2). No pro-rata refund is owed for unused time, unused AI Credits (monthly allocation or Top-up) or unused Stripe Accounting Credits.
Credit Top-ups (article 7.6), constituting the instantaneous supply of digital content, are by their nature consumable and non-refundable from the moment payment is confirmed and the Credits are credited to the User’s account. The User expressly acknowledges, when purchasing a Top-up, that this immediate supply results in the loss of the right of withdrawal in accordance with Directive 2011/83/EU article 16(m) and article L221-28, 13° of the French Consumer Code. This paragraph applies subject to article 8.3 (withdrawal from the Subscription).
This does not limit Consumer rights under the statutory warranty of conformity (article 10) or under mandatory consumer protection laws applicable in the Consumer’s country of residence.
The Subscription is tacitly renewed at the end of each billing period (monthly or yearly). Under applicable consumer protection law regarding automatic renewals (in France, article L215-1 of the Consumer Code), the User will be notified by email, no earlier than three (3) months and no later than one (1) month before the renewal date, of the possibility not to renew their Subscription and of the cancellation procedure.
In the absence of such notification, the User may cancel their Subscription free of charge at any time from the renewal date.
Credit Top-ups are not tacitly renewed: each Top-up is a one-off and independent purchase.
The User may cancel their Subscription at any time from the subscription management section of their personal dashboard. Clicking the “Manage subscription” button opens the secure Stripe Billing Portal where cancellation can be performed in a single click. Cancellation takes effect at the end of the current Subscription period. Subject to the Consumer User’s right of withdrawal (article 8), no pro-rata refund is owed for the remaining period, nor for unused AI Credits. For a Subscription taken out via a Store, cancellation is performed from the Store account settings on the device (see article 7.14.6), and not via the Stripe portal.
Note for German consumers: a one-click “Kündigungsbutton” directly in the dashboard, as required by §312k of the German Civil Code (BGB), will be implemented if and when Vervox actively markets to German consumers.
The Seller reserves the right to suspend or terminate a User’s access in the event of:
Under EU Directive 2019/770 on digital content and digital services (and for France, articles L224-25-12 and following of the Consumer Code), the Service is subject to the statutory warranty of conformity of digital content and services.
For a Subscription involving continuous supply, this warranty applies throughout the supply period provided for in the contract. The Seller undertakes to provide a Service that conforms to the contractual description and to the updates necessary to maintain conformity.
For digital content supplied in a single act, such as a Credit Top-up, the Seller is liable for any lack of conformity existing at the time of supply that becomes apparent within two (2) years of supply (article L224-25-12).
In the event of non-conformity, the User may require the Seller to bring the Service into conformity free of charge, without undue delay and without significant inconvenience to them (article L224-25-18). Failing that, the User may obtain a price reduction or contract termination in accordance with applicable consumer protection law (in France, articles L224-25-20 and following of the Consumer Code).
For a Subscription, non-conformities apparent during the supply period are presumed to exist at the time of supply, unless the Seller proves otherwise; for a Top-up, a lack of conformity that becomes apparent within twelve (12) months of supply is presumed to have existed at that time, unless proven otherwise (article L224-25-16).
To exercise these warranties, the User contacts the Seller using the details in article 1, in particular contact@vervox.app. The boxes below reproduce the information required by articles D211-3 and D211-4 of the French Consumer Code (English translation; the French version prevails, see article 21.6).
Credit Top-ups (digital content supplied in a single act, article D211-3 of the French Consumer Code)
The consumer has two years from the supply of the digital content or digital service to obtain the implementation of the statutory warranty of conformity if a lack of conformity appears. For one year from the date of supply, the consumer only has to establish the existence of the lack of conformity, not the date on which it appeared.
The statutory warranty of conformity entails the obligation to supply all updates necessary to keep the digital content or digital service in conformity.
The statutory warranty of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay following their request, free of charge and without significant inconvenience to them.
The consumer may obtain a price reduction while keeping the digital content or digital service or may terminate the contract and be refunded in full in exchange for giving up the digital content or digital service, if:
1° the trader refuses to bring the digital content or digital service into conformity;
2° bringing the digital content or digital service into conformity is unjustifiably delayed;
3° the digital content or digital service cannot be brought into conformity without costs being imposed on the consumer;
4° bringing the digital content or digital service into conformity causes significant inconvenience to the consumer;
5° the lack of conformity of the digital content or digital service persists despite the trader’s unsuccessful attempt to bring it into conformity.
The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to first request that the digital content or digital service be brought into conformity.
Where the lack of conformity is minor, the consumer is entitled to cancel the contract only if the contract does not provide for the payment of a price.
Any period during which the digital content or digital service is unavailable in order to be brought back into conformity suspends the remaining warranty period until the digital content or digital service is supplied in conformity again.
The rights mentioned above result from the application of articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.
A trader who in bad faith obstructs the implementation of the statutory warranty of conformity incurs a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (article L. 242-18-1 of the French Consumer Code).
The consumer also benefits from the statutory warranty against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the digital content or digital service is kept or to a full refund in exchange for giving up the digital content or digital service.
Subscriptions (continuous supply, article D211-4 of the French Consumer Code)
The consumer is entitled to the implementation of the statutory warranty of conformity if a lack of conformity appears within one month (monthly Subscription) or one year (yearly Subscription), renewals included, from the supply of the digital content or digital service. During this period, the consumer only has to establish the existence of the lack of conformity, not the date on which it appeared.
The statutory warranty of conformity entails the obligation to supply all updates necessary to keep the digital content or digital service in conformity for one month (monthly Subscription) or one year (yearly Subscription), renewals included.
The statutory warranty of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay following their request, free of charge and without significant inconvenience to them.
The consumer may obtain a price reduction while keeping the digital content or digital service, or may terminate the contract and be refunded in full in exchange for giving up the digital content or digital service, if:
1° the trader refuses to bring the digital content or digital service into conformity;
2° bringing the digital content or digital service into conformity is unjustifiably delayed;
3° the digital content or digital service cannot be brought into conformity without costs being imposed on the consumer;
4° bringing the digital content or digital service into conformity causes significant inconvenience to the consumer;
5° the lack of conformity of the digital content or digital service persists despite the trader’s unsuccessful attempt to bring it into conformity.
The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to first request that the digital content or digital service be brought into conformity.
Where the lack of conformity is minor, the consumer is entitled to cancel the contract only if the contract does not provide for the payment of a price.
Any period during which the digital content or digital service is unavailable in order to be brought back into conformity suspends the remaining warranty period until the digital content or digital service is supplied in conformity again.
These rights result from the application of articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.
A trader who in bad faith obstructs the implementation of the statutory warranty of conformity incurs a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (article L. 242-18-1 of the French Consumer Code).
The consumer also benefits from the statutory warranty against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the digital content or digital service is kept, or to a full refund in exchange for giving up the digital content or digital service.
Vervox is a content creation assistance tool. The Service is provided on a best-efforts basis, not a result-based one. The Seller does not guarantee any result (number of views, virality, engagement, revenue) linked to the use of generated content.
The User acknowledges that AI-generated results may not be unique, and that other Users may obtain identical or substantially similar results from the Service’s generative AI features. The Seller makes no warranty that outputs can be protected by copyright in the User’s jurisdiction, nor that the User can prevent third parties from using identical or similar AI-generated outputs (see also article 12.2 and the Copyright Policy).
Regarding the web image search feature, the Seller does not guarantee that images shown in search results are royalty-free, in the public domain, or usable without authorisation. The display of an image in search results does not in any way constitute a grant of licence. The Seller cannot be held responsible for any claim, damage or loss resulting from the User’s use of images found through this feature.
To the maximum extent permitted by applicable law, the Seller shall not be liable for any indirect, consequential, special, incidental or punitive damages, including but not limited to loss of profit, loss of revenue, loss of customers, loss of data, loss of goodwill, business interruption, or any other intangible loss, arising from or related to the Service, even if advised of the possibility of such damages.
To the maximum extent permitted by applicable law, the Seller’s total aggregate liability arising out of or relating to these T&Cs or the Service, whether in contract, tort or otherwise, shall not exceed the total amount paid by the User in the twelve (12) months preceding the event giving rise to the claim, or one hundred euros (€100) if no amount has been paid.
Nothing in articles 11.4 and 11.5 limits or excludes the Seller’s liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or wilful misconduct; (d) any other liability which cannot be limited or excluded under mandatory law applicable to the User (notably EU and UK consumer protection laws and the statutory warranty of conformity under article 10).
Any claim arising from or related to these T&Cs or the Service must be brought within one (1) year of the date on which the User became aware, or should reasonably have become aware, of the facts giving rise to the claim. This article 11.7 does not apply to the Consumer User (article L218-1 of the French Consumer Code).
The Vervox Service, its interface, code, brand and editorial content are the exclusive property of Aimeur Yanis. Any unauthorised reproduction, modification or exploitation is prohibited. The licence granted to the User under article 5 is personal, non-transferable and non-exclusive.
The Seller grants the User the right to use textual content generated by the Service’s artificial intelligence (scripts, ideas, carousel text, Studio captions) in the context of their activities.
Important: AI-only generated content may not qualify for copyright protection in some jurisdictions (notably under US Copyright Office guidance 2023, French art. L111-1 CPI, and CJEU Painer C-145/10). This grant of use does not constitute a transfer of copyright ownership and does not guarantee that the User holds enforceable rights against third parties who copy or receive identical or similar AI outputs from the Service. This free use does not extend to visual elements (images, photographs) added by the User to their carousels, which remain subject to articles 12.3 and 12.3bis.
Some images used in carousels come from third-party image banks (notably Pexels). These images are provided under a free licence allowing commercial use. The User may use them in their content without restriction, subject to the licence terms of the source platform.
The Service offers a web image search feature allowing the User to find and integrate visuals into their carousels. The Service acts as a simple technical search tool and grants no licence over images shown in the results. The display of an image in search results does not mean that the image is royalty-free or usable without authorisation.
The User is solely and exclusively responsible for ensuring they hold all rights, licences, consents and authorisations necessary to use any image they select via web search. It is for the User to check that their use of these images complies with copyright, related rights, personal image rights of the persons depicted, trademark rights and any applicable legislation.
The User represents and warrants that they will only select and use images for which they hold the necessary rights or which are actually royalty-free. By using the web search feature, the User agrees to assume full legal responsibility for their image choices.
The Seller cannot be held responsible for any infringement of intellectual property rights, personal image rights or any other rights resulting from the User’s use of images found via the web search feature. The User agrees to indemnify the Seller against any third-party claim in this respect, in accordance with article 12.4.
The Service offers free tools allowing the User to download videos from third-party platforms (TikTok, Instagram, YouTube) for personal backup and offline viewing only. The Service acts as a simple technical intermediary and does not host any downloaded content.
The User acknowledges that downloaded content remains the exclusive property of its respective authors and is protected by copyright and the terms of use of the source platforms. Any redistribution, republication, modification or commercial exploitation of this content without the express authorisation of the original author is strictly prohibited and is the sole responsibility of the User.
The Seller cannot be held responsible for any use by the User of downloaded content in breach of intellectual property rights, the terms of use of third-party platforms or any applicable legislation. The User agrees to indemnify the Seller against any third-party claim in this respect, in accordance with article 12.4.
The User agrees to indemnify, defend and hold harmless the Seller against any claim, action, damage, loss or cost (including reasonable legal fees) arising from: (a) the User’s use of content generated or assembled via the Service in breach of intellectual property rights, personal image rights, trademark rights or any other third-party rights; (b) any breach of these T&Cs by the User, including article 13; (c) the User’s misuse of third-party platform data (TikTok, YouTube, Instagram, Facebook) in breach of those platforms’ terms of service.
Under the EU Digital Services Act (Regulation 2022/2065), the US Digital Millennium Copyright Act (DMCA, 17 U.S.C. § 512), the UK Copyright, Designs and Patents Act 1988, and the French LCEN law (article 6-I-5), any rights holder who believes that content hosted by the Service infringes their intellectual property rights may send a takedown notice to the designated agent. For the complete notice and counter-notice procedure, see our Copyright Policy.
The Seller applies a policy of suspending and terminating accounts of Users who repeatedly infringe third-party intellectual property rights, as detailed in the Copyright Policy.
The User undertakes not to use the Service to:
Breach of this article constitutes a serious violation of these T&Cs and may result in the immediate suspension or termination of the Subscription under article 9.3, without refund (subject to the Consumer User’s right of withdrawal, article 8), and without prejudice to any damages claim by the Seller.
The Seller uses reasonable efforts to make the Service available 24 hours a day, 7 days a week. However, the Seller does not guarantee uninterrupted or error-free operation. Availability may be affected by scheduled maintenance, force majeure events, third-party API outages (notably Anthropic, OpenAI, Google, Vercel, Supabase, Stripe, TikTok, YouTube, Instagram, Facebook) or technical issues.
Scheduled maintenance is carried out outside peak hours whenever possible. The Seller endeavours to give at least five (5) business days’ prior notice of scheduled maintenance expected to cause an interruption exceeding one (1) hour. Emergency maintenance required to fix security or stability issues may be performed without prior notice.
Customer support is available Monday to Friday, 9:00 AM to 6:00 PM (CET), by email at contact@vervox.app. The Seller endeavours to respond to support requests within 2 business days. Users on the Pro and Business Plans benefit from priority support with a reduced target response time.
Neither party shall be liable for any failure to perform its obligations under these T&Cs (except payment obligations) to the extent that such failure results from a force majeure event, being an event beyond the reasonable control of the party concerned, including but not limited to: cyberattacks, DDoS, data breaches, critical outages of cloud or AI providers (Anthropic, OpenAI, Google, Vercel, Supabase, Cloudflare, Stripe), changes or termination of third-party APIs (TikTok, YouTube, Instagram, Facebook), natural disasters, fires, floods, earthquakes, strikes, lockouts, riots, wars, terrorism, pandemic or epidemic, or acts of government.
The affected party shall notify the other as soon as reasonably practicable and shall use reasonable efforts to mitigate the effects. If a force majeure event continues for more than ninety (90) days, either party may terminate the Subscription by written notice, without compensation, and the User will receive a pro-rata refund of any pre-paid fees for the period during which the Service was unavailable.
For the collection, processing and User rights regarding personal data, please see our Privacy Policy.
By creating an account, the User accepts to receive Service-related communications (feedback emails, product update notifications). The User may unsubscribe from these communications at any time via the unsubscribe link in each email.
Under the EU Data Act (Regulation 2023/2854), the EU GDPR (article 20), the UK GDPR and the French SREN law (law 2024-449 of 21 May 2024), the User has a right to data portability and reversibility.
The User may at any time export all their data (scripts, ideas, analyses, Studio edits, profile information) in a structured, commonly used and machine-readable format (JSON) from the Privacy section of their account settings (“Export my data” button). An email fallback is available at contact@vervox.app for data subjects without an active account.
Portability and data migration fees are capped at zero (0) euros until 12 January 2027, in accordance with the French SREN law.
Subscription cancellation (downgrade to the Free plan or non-renewal at the end of the current period) does not delete data: the User keeps access to their account on the Free plan and can export their data at any time via the “Export my data” button in the Privacy section of their settings.
Account deletion (“Delete my account” button in the Danger Zone, or a request sent to contact@vervox.app) is immediate and irreversible: upon confirmation, all personal data, generated content, third-party access tokens (TikTok, YouTube, etc.) and profile information are deleted in cascade from active systems; the associated Stripe customer is also deleted. Important: deleting the Vervox account does not cancel an active Subscription taken out via a Store (Apple App Store / Google Play); the User must cancel it separately from their Store account settings, failing which the Store may continue to bill them. No grace period applies — it is the User's responsibility to export their data before initiating deletion. A confirmation step requiring the User to type their account email is enforced to prevent accidental deletion. Deleting the account does not, in itself, constitute an exercise of the right of withdrawal: a Consumer User who wishes to exercise this right within the fourteen (14) day period (article 8) does so under the conditions of article 8.3 (for example by email to contact@vervox.app), before or after deletion.
Data retained beyond deletion is strictly limited to: (i) billing records for completed transactions (Stripe invoices), kept for ten (10) years in accordance with article L123-22 of the French Commercial Code and article L102 B of the French Tax Procedures Book; (ii) support emails sent prior to deletion, pseudonymised (email address + name replaced by a hashed identifier, body replaced by a deletion marker) rather than hard-deleted, in order to preserve conversation thread coherence; these pseudonymised emails are permanently deleted no later than 30 months after receipt. System backups follow a standard retention policy and are overwritten within a maximum of ninety (90) days, with no User-accessible restoration path.
Each party undertakes to keep confidential any non-public information of the other party to which it gains access in the context of these T&Cs. This obligation remains in force for three (3) years after termination of the Subscription. This article does not apply to information that (a) is or becomes publicly known through no fault of the receiving party; (b) was lawfully known to the receiving party before receipt; (c) is rightfully received from a third party without confidentiality obligation; or (d) must be disclosed to comply with a legal obligation, subject to reasonable prior notice to the disclosing party.
The Seller may modify these T&Cs to reflect legislative, technical, commercial or operational evolutions of the Service.
Modifications are considered substantial when they have a direct and significant effect of:
Such modifications will be notified by email prior to their entry into force, within a reasonable timeframe adapted to the nature of the modification, and in any event at least fifteen (15) days for substantial modifications and thirty (30) days for any price increase. During this notice period, the User has the right to terminate their Subscription without penalty and to obtain a pro-rata refund of any pre-paid period not consumed.
Modifications not falling under article 19.1 (notably clarifications, operational adjustments, additions of features, or modifications overall net-positive for the User) may enter into force immediately and will be notified by email or by in-Service notification within a reasonable timeframe.
Continued use of the Service beyond the effective date of a modification constitutes acceptance. Failing opposition expressed by email to contact@vervox.app before that date, the User is deemed to have accepted the new conditions.
The User may not assign or transfer these T&Cs or any rights or obligations hereunder without the prior written consent of the Seller. The Seller may assign these T&Cs, or engage sub-processors as described in the Privacy Policy, to any affiliated entity or in the context of a merger, acquisition or sale of all or substantially all of its assets, subject to written notice to the User.
Before initiating any court action, the parties agree to first attempt an amicable resolution. The User is invited to contact contact@vervox.app describing the issue. The Seller undertakes to respond in good faith within fifteen (15) days.
In accordance with the French Consumer Code provisions on consumer dispute mediation, a Consumer User who has first sent a written complaint to the Seller under article 21.1 without obtaining a satisfactory response may refer the dispute, free of charge, to the following consumer mediator:
CM2C
Centre de la Médiation de la Consommation de Conciliateurs de Justice
Address: 49 rue de Ponthieu, 75008 Paris, France
Phone: +33 1 89 47 00 14
Website: www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net
The mediation request must be submitted within one year of the written complaint sent to the Seller. Mediation is conducted in French.
These T&Cs are governed by French law, without prejudice to mandatory consumer protection provisions of the law of the Consumer’s country of residence.
Subject to article 21.5, disputes arising out of or in connection with these T&Cs shall be submitted to the exclusive jurisdiction of the competent courts of Nancy, France.
Consumer Users domiciled in an EU Member State may bring proceedings before the courts of their own domicile and may only be sued before those courts, in accordance with Regulation (EU) 1215/2012 (Brussels Ia), article 18.
Consumer Users in the United Kingdom, the United States (including California), Brazil and other non-EU jurisdictions benefit from mandatory local consumer protections in addition to these T&Cs. Nothing in these T&Cs limits mandatory local consumer rights that apply regardless of the chosen governing law.
These T&Cs are available in English and French. In case of any discrepancy between the two versions, the French version prevails as the authoritative text.
If any provision of these T&Cs is held invalid, illegal or unenforceable by a competent court, the remaining provisions shall remain in full force and effect, and the invalid provision shall be replaced by a valid provision reflecting as closely as possible the parties’ original intent.
These T&Cs, together with the Privacy Policy, Copyright Policy and Legal Notice, constitute the entire agreement between the parties regarding the Service and supersede any prior agreement, oral or written.
Failure or delay by the Seller to enforce any right under these T&Cs shall not constitute a waiver of that right or of any other right, unless made in writing.
Notices to the User are validly given by email to the address associated with the User’s account or by posting in the User’s personal dashboard. Notices to the Seller are validly given by email to contact@vervox.app.
Articles 7.5, 7.6, 7.10, 7.11, 7.12, 7.13, 7.14 (payment, credits, top-ups, chargebacks, purchases via the stores), 10 (statutory warranty), 11 (limitation of liability), 12 (intellectual property and indemnification), 13 (AUP, to the extent of acts committed during the Subscription), 16 (personal data), 17 (data portability and deletion), 18 (confidentiality), 21 (governing law and jurisdiction) and any provision which by its nature should survive, continue to apply after termination of the Subscription.
For any question:
Email: contact@vervox.app
By using the Vervox Service, the User acknowledges having read, understood and accepted these Terms and Conditions.
Model set out in Annex I(B) of Directive 2011/83/EU (in France, the annex to article R221-1 of the Consumer Code; see article 8.3). Using it is optional: any unequivocal statement is enough, for example an email to contact@vervox.app, a letter, or the online “Withdraw from contract here” function (article 8.3).
(complete and return this form only if you wish to withdraw from the contract)
To Aimeur Yanis, Sole Trader (Entrepreneur Individuel), 47 rue Vivienne, 75002 Paris, France, contact@vervox.app:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(*) Delete as appropriate.
This English version is provided for international convenience. The French version (“Conditions Générales de Vente et d’Utilisation”) is the authoritative text and prevails in case of any discrepancy.