Last updated: 9 May 2026
The Vervox service is operated and published by:
Yanis Aimeur — Sole Trader (Entrepreneur Individuel)
SIRET (FR business ID): 952 509 131 00019
Address: 54000 Nancy, France
Email: contact@vervox.app
VAT: Not applicable (French VAT franchise — article 293 B of the French General Tax Code)
The service is accessible at: https://vervox.app (hereinafter “the Site”).
These Terms and Conditions of Sale and Use (hereinafter “T&Cs”) set out the conditions under which Yanis Aimeur provides the Vervox Service to Users, as well as the rights and obligations of the parties.
Any registration or use of the Service implies unreserved acceptance of these T&Cs.
Vervox is a web application that uses artificial intelligence to help content creators:
The Service uses generative artificial intelligence technologies provided by Anthropic (Claude), OpenAI (GPT) and Google (Gemini). In accordance with Regulation (EU) 2024/1689 (AI Act) article 50, the User is informed that content produced by the Service’s AI features (scripts, ideas, carousel text, Studio captions and cuts) is AI-generated. When publishing AI-generated content to audiences, the User remains responsible for disclosing AI origin as required by applicable law in their jurisdiction (notably art. 50(4) AI Act for deployers, from 2 August 2026).
The User acknowledges that AI-generated results may not be unique, and that other Users may obtain identical or substantially similar results from the Service. The User assumes full responsibility for their use of AI-generated content.
Account analysis and competitor analysis use a combination of the official platform APIs (for accounts authenticated by the User) and publicly available data. The User acknowledges that analysing a third-party account (their own or a competitor’s) through automated means is subject to the relevant platform’s Terms of Service and applicable policies. The Seller uses reasonable means to comply with these policies but makes no warranty that any platform will not change, restrict or terminate access to its data, which could interrupt or modify Service features.
The Seller makes no warranty of continued feature availability should TikTok, Instagram, YouTube, Facebook (or any other third-party platform) change their data access policies, API terms or public-data availability.
The User must be at least sixteen (16) years old to register and use the Service. By registering, the User represents that they are at least 16 years old.
This minimum age applies regardless of whether local law would permit a lower age (for example, 13 in the United Kingdom, 14 in Italy or Spain, 15 in France). For United States residents, the Seller does not knowingly collect personal data from individuals under 13 (COPPA, 15 U.S.C. §§ 6501-6506) and the 16-year threshold is deliberately stricter than COPPA.
If a parent or guardian believes their child under 16 has registered, they may contact contact@vervox.app for immediate account deletion.
To access the Service, the User must create an account by providing:
The User undertakes to provide accurate information and to keep it up to date.
The Subscription owner User may create multiple Profiles within their Workspace, without any maximum cap. Each Profile corresponds to an independent billing line (subscription item) within the Workspace’s Stripe Subscription. When creating a new Profile, the User may freely choose the Plan applicable to that Profile (Creator, Pro or Business), independently of the Plans of the other Profiles in the Workspace.
The rate applicable to each Profile follows the terms of article 7.2:
Periodicity constraint:all Profiles in a Workspace share the same billing periodicity (monthly or yearly), set at first subscription. To change a Profile’s periodicity, the User must change the periodicity of the entire Workspace (see article 7.3).
Each Profile has its own data (profiling, content, analyses, statistics) and can be linked to a separate third-party platform account. Profiles do not have their own login credentials; only the Workspace owner can access and manage them. Deleting a Profile results in the permanent deletion of its associated data and triggers a prorated Stripe Accounting Credit (see article 7.10).
The User is responsible for keeping their login credentials confidential. Any use of the account is deemed to have been carried out by the User. In the event of unauthorised use, the User must immediately inform the Seller. The licence granted under article 12.1 is personal and non-transferable; sharing the account with other individuals is strictly prohibited.
Upon registration, the User is invited to fill in profiling information (type of content desired, target audience, preferred topics) in order to personalise Service results.
The User acknowledges that the relevance of generated scripts and ideas depends directly on the accuracy of the information they provide during onboarding.Vervox cannot be held responsible if the generated content does not meet the User’s expectations due to incomplete, incorrect or unsuitable profiling information.
The Service is accessible through the following three subscription Plans, to be chosen at checkout. Prices shown are reference EUR prices; USD and BRL prices are available at checkout for Users in other regions and may vary slightly due to currency rounding:
| Plan | Monthly price | Yearly price | Profiles included | Credits / month |
|---|---|---|---|---|
| Creator | €19.00 incl. taxes | €132.00 incl. taxes | 1 (unlimited at plan rate) | 80 |
| Pro | €39.00 incl. taxes | €276.00 incl. taxes | 1 (unlimited at plan rate) | 250 |
| Business | €79.00 incl. taxes | €564.00 incl. taxes | 1 (unlimited at plan rate) | 550 |
Prices are shown in euros, all taxes included (VAT not applicable pursuant to article 293 B of the French General Tax Code). Monthly and yearly prices above are per Profile(the first Profile is included in the base price; each additional Profile is billed at the same unit rate — see article 7.2). No Plan imposes a maximum cap on the number of Profiles.
Yearly billing is paid in a single transaction for twelve (12) consecutive months and offers a discount compared to the equivalent monthly billing. Features, monthly quotas and Credit allocation depend on the Plan subscribed (see table in article 7.9).
Subscribers who took out the Pro Plan in yearly format before 4 May 2026, during the Service's Beta phase, benefit from the Founder Beta Offer: a preferential price of €67.00 incl. taxes for the first year of Subscription, then €97.00 incl. taxes/year for subsequent renewals, in lieu of the standard Pro yearly price of €276.00 incl. taxes set out in article 7.1.
This Founder Beta Offer:
Other characteristics of the Pro Plan (Profiles included, Credit allocation, quotas, features) are identical for Subscribers under the Founder Beta Offer and the standard pricing.
Each additional Profile created within the Workspace is billed according to the Plan chosen by the User at the time the Profile is created, at the Subscription’s periodicity (monthly or yearly, identical for all Profiles in the Workspace). Unit rates per Profile:
Per-Profile Plan choice: the User may compose their Workspace with Profiles at different Plans (e.g., one Pro Profile and one Creator Profile in the same Workspace). By default, when creating a new Profile, the rate applied is that of the Plan already in force in the Workspace (preserving any grandfathered / founder rates attached to existing Profiles).
Billing for the additional Profile is immediate and prorated based on the remaining period of the current billing cycle. No Plan imposes a maximum cap on the number of Profiles that can be created.
If a Profile is deleted mid-cycle, a Stripe Accounting Credit prorated for the remaining period of that Profile is automatically applied (see article 7.10).
Upgrade (Creator → Pro, Pro → Business, Creator → Business): the User may upgrade at any time from their personal dashboard. The change takes effect immediately and applies to all Profiles in the Workspace: the unit rate applicable to each Profile switches to the new Plan’s rate. For example, a Pro Workspace with 3 Profiles (3 × €39 = €117/month) upgrading to Business will pay 3 × €79 = €237/month from the next renewal. A pro-rata is calculated to credit the unused period of the previous Plan (for each Profile) and immediately bill the difference at the higher Plan’s rate. Unused AI Credits from the previous Plan are carried over within the limit of the new Plan’s monthly allocation.
Downgrade (Business → Pro, Pro → Creator, Business → Creator):downgrades take effect at the end of the current billing period, to preserve the full features paid for. Upon downgrade, the unit rate applicable to each Profile in the Workspace switches to the new Plan’s rate: for example, a Pro Workspace with 3 Profiles (3 × €39 = €117/month) downgrading to Creator will pay 3 × €19 = €57/month from the next renewal. Features specific to the higher Plan (carousels, Studio, advanced audit, etc., per the table in article 7.9) cease to be accessible upon downgrade. Existing Profiles are preserved without data loss.
Periodicity change (monthly ↔ yearly): switching from a monthly to a yearly subscription is available as a self-service action at any time. A pro-rata is calculated to credit the unused monthly period and bill the new yearly period. Switching from yearly to monthly is not available as a self-service action; the User can contact support at contact@vervox.app.
Upon registration, the User may benefit from limited free access to the Service, allowing them to discover the main features before subscribing to a Plan. Free access includes notably the account analysis (limited to one (1) analysis per 30 days) and a reduced number of AI generations within a trial Credit envelope.
Access to the full feature set (Studio, carousels, recurring analyses, extended quotas) requires a subscription to one of the three Plans (Creator, Pro or Business) according to the User’s needs. Free access is provided without commitment and may be modified, restricted or withdrawn at any time by the Seller.
Each Plan includes a monthly allocation of Credits per Profile, the consumption unit for the Service’s artificial intelligence features. Each Profile has its own independent allocation; Credits are not pooled across Profiles and not transferable from one Profile to another. The total Credit allowance of a Workspace equals the per-Profile allocation multiplied by the number of active Profiles (e.g. on the Pro Plan, a 3-Profile Workspace has 3 × 250 = 750 Credits/month, non-pooled).
The allocation is automatically credited at the start of each calendar month (whether the Subscription is monthly or yearly) and expires at the end of the month; unused Credits do not roll over to the following month.
The consumption schedule is as follows (subject to change under the conditions of article 7.8):
When the monthly allocation is exhausted, the User may either wait for automatic renewal at the next cycle, purchase a Top-up under the conditions of article 7.6, or upgrade to a higher Plan (article 7.3).
The User may, at any time during a billing cycle, purchase a Top-up of additional Credits independently from their Plan, from the Subscription management interface. Each Top-up is tied to the Profilefrom which the purchase is initiated: the Credits acquired are credited to that Profile’s allocation and are not transferable to any other Profile in the Workspace.
Reference price: 100 Credits = €9.99 incl. taxes, also available in packs of 200, 300, 500 and 1,000 Credits (i.e. €0.0999 incl. taxes per Credit). Top-up amount is billed immediately by card via Stripe and the Credits are available instantly upon payment confirmation. USD and BRL equivalents are shown at checkout for Users in other regions.
Validity:Top-up Credits are valid until the end of the billing cycle in progress at the time of purchase. They are consumed in priority after the Plan’s monthly allocation, on the relevant Profile. Top-up Credits unused at the end of the cycle are permanently lost, without refund, in line with the consumable digital nature of the Credits.
Express consent to immediate performance: when purchasing a Top-up, the User must expressly confirm, via a dedicated checkbox separate from acceptance of these T&Cs, that they request immediate supply of the Credits and acknowledge losing their right of withdrawalwithin the meaning of Directive 2011/83/EU article 16(m) and article L221-28, 13° of the French Consumer Code, from the moment payment is confirmed and Credits are made available on their account. A written confirmation of this consent is sent to the User’s email address after payment, on a durable medium.
Refund: given the express consent to immediate performance referred to above and the consumable, digital nature of the Credits, no Top-up refund will be made after payment confirmation, save for any mandatory protection applicable to the Consumer User.
Payment is made by card via the secure Stripe platform. Payment is due immediately upon Subscription, addition of a seat or purchase of a Top-up.
The Seller reserves the right to change pricing (Plans, additional seats, Top-ups) and the Credit consumption schedule at any time. New pricing and schedules will apply to new subscriptions and to renewals after the change. The User will be notified by email prior to material changes applying to their Subscription, under the conditions set out in article 19.
In addition to the Credit allocation described in article 7.5, each Plan includes the following usage quotas, applied per Profile and reset at every monthly cycle (30 days):
| Feature | Creator | Pro | Business |
|---|---|---|---|
| Script generation | Included (consumes Credits) | Included (consumes Credits) | Included (consumes Credits) |
| Idea generation | Included (consumes Credits) | Included (consumes Credits) | Included (consumes Credits) |
| Carousel creation | Not included | Included (consumes Credits) | Included (consumes Credits) |
| Studio (video editing) | Not included | Included (consumes Credits) | Included (consumes Credits) |
| Multi-platform publishing | Included | Included | Included |
| Video analyses / month | 50 | 100 | 250 |
| Competitor analyses / month | 2 | 10 | 25 |
| Account audits / month | 1 | 4 | 8 |
| Trend benchmarks / month | Not included | 1 | 2 |
| Priority support | Not included | Included | Included |
| 1:1 onboarding | Not included | Not included | Included |
| Early access to new features | Not included | Not included | Included |
Important: the quotas in the table above are applied per Profile and are distinct from the AI Credit allocation described in article 7.5. Using an analytics feature (videos, competitors, audits, benchmarks) does not consume AI Credits but decrements the corresponding monthly quota for the relevant Profile. A Workspace with multiple Profiles has a cumulative quota equal to the indicated quota multiplied by the number of active Profiles, but these quotas are not pooled across Profiles.
The Seller reserves the right to change these quotas at any time under the conditions of article 7.8. The User will be informed of any substantial change by email at least fifteen (15) days in advance.
Fair use policy: use of the Service is subject to reasonable and personal use. Automated requests (bots, scripts, unauthorised API use) or account sharing are prohibited and may result in immediate account suspension in accordance with article 9.3 and article 13 (Acceptable Use Policy).
7.10.1 — A Stripe Accounting Creditprorated to the unused portion of the Subscription period is automatically applied to the User’s Stripe account balance in both of the following cases:
This Stripe Accounting Credit is strictly distinct from the AI Credits described in articles 7.5 and 7.6: it is a monetary accounting credit and not a consumption unit for AI features. No bank transfer, card refund or cash payment will be made in this regard.
7.10.2 — Stripe Accounting Credits are automatically deducted from the next invoice issued by the Service (Subscription renewal, addition of a seat, Top-up purchase, etc.). They remain valid as long as the User’s Subscription is active.
7.10.3 — Upon Subscription cancellation, unused Stripe Accounting Credits are permanently lost on the effective Subscription end date. No refund is owed for remaining credits.
For Professional Users, any sum unpaid on the due date will automatically bear interest at the rate applied by the European Central Bank to its most recent main refinancing operation, increased by ten (10) percentage points, plus a fixed recovery indemnity of forty euros (€40), in accordance with article L441-10 of the French Code de commerce. Additional recovery costs may be claimed if justified.
In the event of non-payment or failure of automatic renewal (card expired, insufficient funds, 3D-Secure validation not completed), access to the Service is immediately suspendedand the User’s Plan is reverted to free access, without prior notice. The Stripe payment platform then automatically performs several retry attempts on the registered payment card over a period of approximately three (3) weeks, during which the User is notified by email of each failure and invited to update their payment method via a secure link provided in those emails.
Recovery during the retry period:if payment is recovered (payment method updated or a retry succeeds) during this period, access to the Service is immediately restored to the original Plan, and a Stripe Accounting Credit prorated to the duration of the access suspension is automatically credited to the User’s Stripe account balance, under the conditions of article 7.10.
No recovery: if no recovery occurs by the end of the retry period, the Subscription is terminated as of right without further notice and the unpaid invoice for the unsettled cycle is voided by the Seller as a commercial gesture. No residual debt is owed by the User. Any subsequent resumption of use of the Service will require a new Subscription at the price in force at the date of subscription.
The User undertakes to contact contact@vervox.appbefore initiating a chargeback through their bank. A chargeback initiated without prior contact, or after the Service has been used or Credits (monthly allocation or Top-up) have been consumed, constitutes a breach of these T&Cs.
The Seller reserves the right to contest any chargeback with evidence of Service use (login logs, feature usage timestamps, Credit consumption traces), to permanently suspend the User’s account, and to recover the disputed amount plus any bank fees and legal costs incurred.
Under applicable EU consumer law (Directive 2011/83/EU on consumer rights, as transposed in national law — in France, article L221-18 of the Consumer Code), the Consumer User has a fourteen (14) day period from the date of Subscription to exercise their right of withdrawal, without having to give reasons or pay penalties.
United Kingdom: Consumer Users based in the UK benefit from an equivalent 14-day cooling-off period under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
At checkout, the User must separately confirm — by ticking a dedicated checkbox distinct from the acceptance of these T&Cs — their express request that the Service begins immediately upon payment, and their acknowledgment that doing so results in the loss of the right of withdrawal once the Service has been fully performed, in accordance with Directive 2011/83/EU article 16(m) and article L221-28, 13° of the French Consumer Code.
A written confirmation of this consent is sent to the User’s email address after payment, on a durable medium, as required by article 7(2) of Directive 2011/83/EU.
If the Service has not been used (no login or feature access since Subscription, no Credit consumed), the Consumer User may exercise their right of withdrawal within 14 days by sending their request by email to contact@vervox.app. The refund will be made within 14 days of receipt of the request, using the payment method used at the time of Subscription.
Outside the 14-day withdrawal period described in 8.3, Subscriptions are non-refundable for the period already commenced. Cancellation takes effect at the end of the current billing period (article 9.2). No pro-rata refund is owed for unused time, unused AI Credits (monthly allocation or Top-up) or unused Stripe Accounting Credits.
Credit Top-ups (article 7.6), constituting the instantaneous supply of digital content, are by their nature consumable and non-refundablefrom the moment payment is confirmed and the Credits are credited to the User’s account. The User expressly acknowledges, when purchasing a Top-up, that this immediate supply results in the loss of the right of withdrawal in accordance with Directive 2011/83/EU article 16(m) and article L221-28, 13° of the French Consumer Code.
This does not limit Consumer rights under the statutory warranty of conformity (article 10) or under mandatory consumer protection laws applicable in the Consumer’s country of residence.
The Subscription is tacitly renewed at the end of each billing period (monthly or yearly). Under applicable consumer protection law regarding automatic renewals (in France, article L215-1 of the Consumer Code), the User will be notified by email, no earlier than three (3) months and no later than one (1) month before the renewal date, of the possibility not to renew their Subscription and of the cancellation procedure.
In the absence of such notification, the User may cancel their Subscription free of charge at any time from the renewal date.
Credit Top-ups are not tacitly renewed: each Top-up is a one-off and independent purchase.
The User may cancel their Subscription at any time from the subscription management section of their personal dashboard. Clicking the “Manage subscription” button opens the secure Stripe Billing Portal where cancellation can be performed in a single click. Cancellation takes effect at the end of the current Subscription period. No pro-rata refund is owed for the remaining period, nor for unused AI Credits.
Note for German consumers:a one-click “Kündigungsbutton” directly in the dashboard, as required by §312k of the German Civil Code (BGB), will be implemented if and when Vervox actively markets to German consumers.
The Seller reserves the right to suspend or terminate a User’s access in the event of:
Under EU Directive 2019/770 on digital content and digital services (and for France, articles L224-25-12 and following of the Consumer Code), the Service is subject to the statutory warranty of conformity of digital content and services.
For a Subscription involving continuous supply, this warranty applies throughout the supply period provided for in the contract. The Seller undertakes to provide a Service that conforms to the contractual description and to the updates necessary to maintain conformity.
In the event of non-conformity, the User may require the Seller to bring the Service into conformity free of charge and within a reasonable period. Failing that, the User may obtain a price reduction or contract termination in accordance with applicable consumer protection law.
Non-conformities apparent during the supply period are presumed to exist at the time of supply, unless the Seller proves otherwise.
Vervox is a content creation assistance tool. The Service is provided on a best-efforts basis, not a result-based one. The Seller does not guarantee any result (number of views, virality, engagement, revenue) linked to the use of generated content.
The User acknowledges that AI-generated results may not be unique, and that other Users may obtain identical or substantially similar results from the Service’s generative AI features. The Seller makes no warranty that outputs can be protected by copyright in the User’s jurisdiction, nor that the User can prevent third parties from using identical or similar AI-generated outputs (see also article 12.2 and the Copyright Policy).
Regarding the web image search feature, the Seller does not guarantee that images shown in search results are royalty-free, in the public domain, or usable without authorisation. The display of an image in search results does not in any way constitute a grant of licence. The Seller cannot be held responsible for any claim, damage or loss resulting from the User’s use of images found through this feature.
To the maximum extent permitted by applicable law, the Seller shall not be liable for any indirect, consequential, special, incidental or punitive damages, including but not limited to loss of profit, loss of revenue, loss of customers, loss of data, loss of goodwill, business interruption, or any other intangible loss, arising from or related to the Service, even if advised of the possibility of such damages.
To the maximum extent permitted by applicable law, the Seller’s total aggregate liability arising out of or relating to these T&Cs or the Service, whether in contract, tort or otherwise, shall not exceed the total amount paid by the User in the twelve (12) months preceding the event giving rise to the claim, or one hundred euros (€100) if no amount has been paid.
Nothing in articles 11.4 and 11.5 limits or excludes the Seller’s liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or wilful misconduct; (d) any other liability which cannot be limited or excluded under mandatory law applicable to the User (notably EU and UK consumer protection laws and the statutory warranty of conformity under article 10).
Any claim arising from or related to these T&Cs or the Service must be brought within one (1) year of the date on which the User became aware, or should reasonably have become aware, of the facts giving rise to the claim. This article 11.7 does not apply where a longer period is mandated by consumer protection law applicable to the Consumer User (in France, two years under article L218-2 Consumer Code).
The Vervox Service, its interface, code, brand and editorial content are the exclusive property of Yanis Aimeur. Any unauthorised reproduction, modification or exploitation is prohibited. The licence granted to the User under article 5 is personal, non-transferable and non-exclusive.
The Seller grants the User the right to use textual content generated by the Service’s artificial intelligence (scripts, ideas, carousel text, Studio captions) in the context of their activities.
Important: AI-only generated content may not qualify for copyright protection in some jurisdictions (notably under US Copyright Office guidance 2023, French art. L111-1 CPI, and CJEU Painer C-145/10). This grant of use does not constitute a transfer of copyright ownership and does not guarantee that the User holds enforceable rights against third parties who copy or receive identical or similar AI outputs from the Service. This free use does not extend to visual elements (images, photographs) added by the User to their carousels, which remain subject to articles 12.3 and 12.3bis.
Some images used in carousels come from third-party image banks (notably Pexels). These images are provided under a free licence allowing commercial use. The User may use them in their content without restriction, subject to the licence terms of the source platform.
The Service offers a web image search feature allowing the User to find and integrate visuals into their carousels. The Service acts as a simple technical search tool and grants no licence over images shown in the results. The display of an image in search results does not mean that the image is royalty-free or usable without authorisation.
The User is solely and exclusively responsible for ensuring they hold all rights, licences, consents and authorisations necessary to use any image they select via web search. It is for the User to check that their use of these images complies with copyright, related rights, personal image rights of the persons depicted, trademark rights and any applicable legislation.
The User represents and warrants that they will only select and use images for which they hold the necessary rights or which are actually royalty-free. By using the web search feature, the User agrees to assume full legal responsibility for their image choices.
The Seller cannot be held responsiblefor any infringement of intellectual property rights, personal image rights or any other rights resulting from the User’s use of images found via the web search feature. The User agrees to indemnify the Seller against any third-party claim in this respect, in accordance with article 12.4.
The Service offers free tools allowing the User to download videos from third-party platforms (TikTok, Instagram, YouTube) for personal backup and offline viewing only. The Service acts as a simple technical intermediary and does not host any downloaded content.
The User acknowledges that downloaded content remains the exclusive property of its respective authors and is protected by copyright and the terms of use of the source platforms. Any redistribution, republication, modification or commercial exploitation of this content without the express authorisation of the original author is strictly prohibited and is the sole responsibility of the User.
The Seller cannot be held responsible for any use by the User of downloaded content in breach of intellectual property rights, the terms of use of third-party platforms or any applicable legislation. The User agrees to indemnify the Seller against any third-party claim in this respect, in accordance with article 12.4.
The User agrees to indemnify, defend and hold harmless the Seller against any claim, action, damage, loss or cost (including reasonable legal fees) arising from: (a) the User’s use of content generated or assembled via the Service in breach of intellectual property rights, personal image rights, trademark rights or any other third-party rights; (b) any breach of these T&Cs by the User, including article 13; (c) the User’s misuse of third-party platform data (TikTok, YouTube, Instagram, Facebook) in breach of those platforms’ terms of service.
Under the EU Digital Services Act (Regulation 2022/2065), the US Digital Millennium Copyright Act (DMCA, 17 U.S.C. § 512), the UK Copyright, Designs and Patents Act 1988, and the French LCEN law (article 6-I-5), any rights holder who believes that content hosted by the Service infringes their intellectual property rights may send a takedown notice to the designated agent. For the complete notice and counter-notice procedure, see our Copyright Policy.
The Seller applies a policy of suspending and terminating accounts of Users who repeatedly infringe third-party intellectual property rights, as detailed in the Copyright Policy.
The User undertakes not to use the Service to:
Breach of this article constitutes a serious violation of these T&Cs and may result in the immediate suspension or termination of the Subscription under article 9.3, without refund, and without prejudice to any damages claim by the Seller.
The Seller uses reasonable efforts to make the Service available 24 hours a day, 7 days a week. However, the Seller does not guarantee uninterrupted or error-free operation. Availability may be affected by scheduled maintenance, force majeure events, third-party API outages (notably Anthropic, OpenAI, Google, Vercel, Supabase, Stripe, TikTok, YouTube, Instagram, Facebook) or technical issues.
Scheduled maintenance is carried out outside peak hours whenever possible. The Seller endeavours to give at least five (5) business days’ prior notice of scheduled maintenance expected to cause an interruption exceeding one (1) hour. Emergency maintenance required to fix security or stability issues may be performed without prior notice.
Customer support is available Monday to Friday, 9:00 AM to 6:00 PM (CET), by email at contact@vervox.app. The Seller endeavours to respond to support requests within 2 business days. Users on the Pro and Business Plans benefit from priority support with a reduced target response time.
Neither party shall be liable for any failure to perform its obligations under these T&Cs (except payment obligations) to the extent that such failure results from a force majeure event, being an event beyond the reasonable control of the party concerned, including but not limited to: cyberattacks, DDoS, data breaches, critical outages of cloud or AI providers (Anthropic, OpenAI, Google, Vercel, Supabase, Cloudflare, Stripe), changes or termination of third-party APIs (TikTok, YouTube, Instagram, Facebook), natural disasters, fires, floods, earthquakes, strikes, lockouts, riots, wars, terrorism, pandemic or epidemic, or acts of government.
The affected party shall notify the other as soon as reasonably practicable and shall use reasonable efforts to mitigate the effects. If a force majeure event continues for more than ninety (90) days, either party may terminate the Subscription by written notice, without compensation, and the User will receive a pro-rata refund of any pre-paid fees for the period during which the Service was unavailable.
For the collection, processing and User rights regarding personal data, please see our Privacy Policy.
By creating an account, the User accepts to receive Service-related communications (feedback emails, product update notifications). The User may unsubscribe from these communications at any time via the unsubscribe link in each email.
Under the EU Data Act (Regulation 2023/2854), the EU GDPR (article 20), the UK GDPR and the French SREN law (law 2024-449 of 21 May 2024), the User has a right to data portability and reversibility.
The User may at any time export all their data (scripts, ideas, analyses, Studio edits, profile information) in a structured, commonly used and machine-readable format (JSON) from the Privacy section of their account settings (“Export my data” button). An email fallback is available at contact@vervox.app for data subjects without an active account.
Portability and data migration fees are capped at zero (0) euros until 12 January 2027, in accordance with the French SREN law.
Subscription cancellation(downgrade to the Free plan or non-renewal at the end of the current period) does not delete data: the User keeps access to their account on the Free plan and can export their data at any time via the “Export my data” button in the Privacy section of their settings.
Account deletion (“Delete my account” button in the Danger Zone, or a request sent to contact@vervox.app) is immediate and irreversible: upon confirmation, all personal data, generated content, third-party access tokens (TikTok, YouTube, etc.) and profile information are deleted in cascade from active systems; the associated Stripe customer is also deleted. No grace period applies — it is the User's responsibility to export their data before initiating deletion. A confirmation step requiring the User to type their account email is enforced to prevent accidental deletion.
Data retained beyond deletion is strictly limited to: (i) billing records for completed transactions (Stripe invoices), kept for ten (10) years in accordance with article L123-22 of the French Commercial Code and article L102 B of the French Tax Procedures Book; (ii) support emails sent prior to deletion, pseudonymised (email address + name replaced by a hashed identifier, body replaced by a deletion marker) rather than hard-deleted, in order to preserve conversation thread coherence; these pseudonymised emails are permanently deleted no later than 30 months after receipt. System backups follow a standard retention policy and are overwritten within a maximum of ninety (90) days, with no User-accessible restoration path.
Each party undertakes to keep confidential any non-public information of the other party to which it gains access in the context of these T&Cs. This obligation remains in force for three (3) years after termination of the Subscription. This article does not apply to information that (a) is or becomes publicly known through no fault of the receiving party; (b) was lawfully known to the receiving party before receipt; (c) is rightfully received from a third party without confidentiality obligation; or (d) must be disclosed to comply with a legal obligation, subject to reasonable prior notice to the disclosing party.
The Seller may modify these T&Cs to reflect legislative, technical, commercial or operational evolutions of the Service.
Modifications are considered substantial when they have a direct and significant effect of:
Such modifications will be notified by email prior to their entry into force, within a reasonable timeframe adapted to the nature of the modification, and in any event at least fifteen (15) days for substantial modifications and thirty (30) days for any price increase. During this notice period, the User has the right to terminate their Subscription without penalty and to obtain a pro-rata refund of any pre-paid period not consumed.
Modifications not falling under article 19.1 (notably clarifications, operational adjustments, additions of features, or modifications overall net-positive for the User) may enter into force immediately and will be notified by email or by in-Service notification within a reasonable timeframe.
Continued use of the Service beyond the effective date of a modification constitutes acceptance. Failing opposition expressed by email to contact@vervox.app before that date, the User is deemed to have accepted the new conditions.
The User may not assign or transfer these T&Cs or any rights or obligations hereunder without the prior written consent of the Seller. The Seller may assign these T&Cs, or engage sub-processors as described in the Privacy Policy, to any affiliated entity or in the context of a merger, acquisition or sale of all or substantially all of its assets, subject to written notice to the User.
Before initiating any court action, the parties agree to first attempt an amicable resolution. The User is invited to contact contact@vervox.app describing the issue. The Seller undertakes to respond in good faith within fifteen (15) days.
EU Consumer Users may submit a dispute to the European Commission’s Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.
These T&Cs are governed by French law, without prejudice to mandatory consumer protection provisions of the law of the Consumer’s country of residence.
Subject to article 21.5, disputes arising out of or in connection with these T&Cs shall be submitted to the exclusive jurisdiction of the competent courts of Nancy, France.
Consumer Users domiciled in an EU Member State may bring proceedings before the courts of their own domicile and may only be sued before those courts, in accordance with Regulation (EU) 1215/2012 (Brussels Ia), article 18.
Consumer Users in the United Kingdom, the United States (including California), Brazil and other non-EU jurisdictions benefit from mandatory local consumer protectionsin addition to these T&Cs. Nothing in these T&Cs limits mandatory local consumer rights that apply regardless of the chosen governing law.
These T&Cs are available in English and French. In case of any discrepancy between the two versions, the French version prevails as the authoritative text.
If any provision of these T&Cs is held invalid, illegal or unenforceable by a competent court, the remaining provisions shall remain in full force and effect, and the invalid provision shall be replaced by a valid provision reflecting as closely as possible the parties’ original intent.
These T&Cs, together with the Privacy Policy, Copyright Policy and Legal Notice, constitute the entire agreement between the parties regarding the Service and supersede any prior agreement, oral or written.
Failure or delay by the Seller to enforce any right under these T&Cs shall not constitute a waiver of that right or of any other right, unless made in writing.
Notices to the User are validly given by email to the address associated with the User’s account or by posting in the User’s personal dashboard. Notices to the Seller are validly given by email to contact@vervox.app.
Articles 7.5, 7.6, 7.10, 7.11, 7.12, 7.13 (payment, credits, top-ups, chargebacks), 10 (statutory warranty), 11 (limitation of liability), 12 (intellectual property and indemnification), 13 (AUP, to the extent of acts committed during the Subscription), 16 (personal data), 17 (data portability and deletion), 18 (confidentiality), 21 (governing law and jurisdiction) and any provision which by its nature should survive, continue to apply after termination of the Subscription.
For any question:
Email: contact@vervox.app
By using the Vervox Service, the User acknowledges having read, understood and accepted these Terms and Conditions.
This English version is provided for international convenience. The French version (“Conditions Générales de Vente et d’Utilisation”) is the authoritative text and prevails in case of any discrepancy.